Technologies employed included
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Modernizing Telecom Legacy Systems
Telecoms is a tough industry. Remaining competitive requires an ongoing commitment to exceptional client-side services and top-level backend performance. A telecoms client approached Sigli to perform a legacy system upgrade that would allow for the addition of new customer and admin features. It was also important to manage the migration of users to the new platform.
Legacy system upgrade to support new features
Frontend design for separate user and admin interfaces
Managed transition of users to new application
Telecommunications
Medium enterprise (more than 50 employees)
United States of America (USA)
The client was a SaaS company that provided a suite of managed mobile services. These encompassed device procurement, configuration (staging and kitting), real-time tracking of device expenses, business analytics, technical support, unified end-point (device) management, and reclamation services.
In essence, the company offered a full-package solution that allowed businesses to build and manage their roster of mobile devices. As you can imagine, this required complex backend infrastructure and user and admin frontend portals with advanced features.
Telecoms is a competitive industry. Staying ahead with advanced, up-to-date features isn’t optional, it’s a necessity. Companies in this space also typically require complex infrastructure to deploy their solutions, further adding to the difficulties of making wide-ranging changes.
The client needed to update its legacy system. It wanted to provide its users with increased performance and new features. In addition, it was a priority for the company to ensure its product was attractive to potential customers in an increasingly noisy and crowded market.
The client asked Sigli to upgrade its legacy system and add new features. The project had three parts: bringing the parts of the core infrastructure in line with up-to-date software standards, building new features, and ongoing testing and support to ensure performance.
Legacy system infrastructure and features upgrade to meet modern software standards and evolving user needs.
Multi-tenant platform for mobile service and device management for businesses.
Frontend portal to allow customers to manage their services, track activity and expenditure, and submit support tickets.
Admin portal for managing customer services.
The project ran from July 2017 to May 2020. Four full-stack software engineers were assigned.
Research and analysis of requirements.
Application development process.
Bug fixing and support phase.
The team was made up of four AI engineers, three full-stack engineers, three frontend engineers, and two quality assurance specialists, alongside a solutions Architect and Delivery Manager. Communication was via regular monthly in-person online meetings. Email and messaging apps allowed for contact between meetings.
Sigli used scrum as the core framework, with a Product Owner (PO) as the project manager and main point of contact with the client. Regular rituals, including daily meetings, sprint planning and retrospectives, were employed to keep the project on track.
By upgrading its core system and rolling out new features, the client future-proofed its platform, increased customer satisfaction, achieved greater operational efficiency, and ensured competitiveness in a crowded market.
Legacy system upgrade: Sigli modernised the client’s core system while retaining functionality. This infrastructure improved multi-tenant access controls and overall scalability and allowed for the addition of new features.
Enhanced features: New features for users and admins, accessible through dedicated portals, included multi-tenant access, more efficient mobile service and device management, higher quality support and advanced reporting.
Managed user transition: After the system went live, Sigli successfully managed the migration of users.
Working with Sigli to upgrade our legacy system was a seamless and transformative experience. They modernized our core infrastructure, enhanced scalability, and added advanced functionality for both customers and administrators. The new portals significantly improved user and admin experiences, providing better service management, advanced reporting, and multi-tenant access. We highly recommend Sigli for innovative and reliable tech solutions.
Are you eager to see the benefits of AI and ML in your own company? Get in touch today to learn how Sigli’s developers and AI specialists can enhance and upgrade your tech infrastructure.
Managing Director, Benelux
Chief Business Development Officer
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