Technologies employed included
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Unlocking AI to Drive Efficiency and Customer Engagement
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Sigli upgraded the Educational Solutions Provider’s infrastructure with the latest AI functionality, leading to a sizable boost in backend efficiency, user engagement, and positive reviews.
15 % Uplift in User Engagement
20% More Active Users
40% Increase In Positive Testimonials
5X Boost to Core Backend Perfomance
Technology services for people with disabilities
Belgium and the Netherlands
Medium enterprise (100+ employees)
The client is a collection of companies driven by a mission to help people with disabilities and additional needs thrive through accessible digital platforms. Based in Belgium, it has over 1,000,000 users and employs 100 people.
The client has three brands. One of them focuses on mathematics teaching for young people, another provides tools for those with hearing and visual impairments, and the third is a school e-learning solution.
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Leadership at the Educational Solutions Provider was keen to take advantage of the latest AI and machine learning (ML) functionality. They saw its clear potential to drive internal efficiency and improve the customer experience across all of its solutions.
Equally, the client knew integrating AI into its services was essential from a competitive standpoint. Even in 2022, AI was being added to educational tools at a rapidly increasing rate. Ignoring this trend would have been a definite path to disgruntled users and a loss of market share.
The brief was ambitious in its scope. The client company wanted comprehensive AI integration across all of their companies and every product in their portfolio.
At Sigli, we knew this would require a comprehensive strategy. We needed to pave the way for both a complete technical solution and a new style of interacting with and thinking about AI-based workflows.
The client approached Sigli to build AI functionality in three areas:
Core backend functionality
AI-based customer features like personalization and smart tutoring
Customer service helpdesk
The team was made up of four AI engineers, three full-stack engineers, three frontend engineers, and two quality assurance specialists, alongside a solutions Architect and Delivery Manager.
Communication was through a variety of regular in-person and virtual meetings. Email and messaging was ongoing throughout the project.
We used the scrum framework for project management with a Product Owner (PO) for oversight and communication. Regular rituals in the form of daily meetings, sprint planning, and retrospectives were a key part of our approach.
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Here’s what the project looked like at completion:
Integrated business analytics: a central platform that combines data from multiple sources and provides a high-level overview of operational and customer activity. The platform stores, processes and analyses data, providing detail-rich insights that assist with decision making.
Full-feature ML solution: a multifaceted ML solution that includes predictive analytics, sentiment analysis, progress tracking, automation of manual tasks for teachers, and more.
Product ecosystem management: an integrated system that makes it possible for different products to work independently while sharing data.
AI enrichment: AI functionality for every product based on their roles in the customer ecosystem and an understanding of features that research showed would best serve customers.
AI architecture: full software architecture that meets the best standards of educational systems in the Netherlands, Belgium, and internationally.
Quality assurance: testing of functionality and precision of ML outputs both throughout the development process and after deployment.
If I have just one Sigli developer on my project, I have all the intelligence I need in the company. Sigli’s deeply collaborative culture means mutual assistance and knowledge sharing is on hand whenever there’s a significant challenge.
Head of AI, Educational Solutions Company
Whether you need an online portal or IAM system like the one we built for this accessibility solutions provider, or your project has a different scope, Sigli can help. We take on projects of all sizes and levels of complexity. Get in touch today to discuss your needs.
Regional Business Lead, Benelux
Sigli Belgium
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